Shipping policy

Shipping Policy

Thank you for shopping with us. We are committed to delivering your order as quickly and safely as possible.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received.

  • Orders are processed Monday through Friday, excluding public holidays.

  • You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Times

Estimated delivery times may vary depending on your location:

  • Domestic Shipping: 3–7 business days

  • International Shipping: 10-15 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery address and the shipping method selected.

From time to time, we may offer free shipping promotions on eligible orders.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email (if available). Tracking information may take up to 48 hours to become active.

Delays

Shipping delays may occur due to:

  • High order volumes

  • Severe weather conditions

  • Customs inspections

  • Carrier delays

  • Public holidays

We appreciate your patience and understanding if unexpected delays occur.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order.

We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, please contact us immediately. Address changes may only be possible before your order has been processed.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, we are not responsible for lost or stolen packages.

If you believe your package has been lost, please contact the shipping carrier first. You may also contact our customer support, and we will do our best to assist you.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping fee.

Contact Us

If you have any questions regarding shipping or your order, please contact us through our store's Contact page or customer support email. We are happy to assist you.